mapping.error.resolved

Fires when a reported mapping error is resolved or rejected.

mapping.error.resolved fires when a mismatch report transitions to a terminal state — either FIXED (we agreed and corrected the mapping) or REJECTED (we kept the existing mapping). Use it to stop nagging your ops team and to mark the issue closed in your downstream system.

When it fires

On the state transition from OPEN or IN_PROGRESS to FIXED or REJECTED. Subsequent state changes (e.g., reopening) do not re-fire.

Required plan

Pro and above.

Recipients

Only the organization that owns the mismatch report (i.e., the one that originally reported the mismatch).

Payload

{
  "id": "del_…",
  "eventId": "evt_…",
  "type": "mapping.error.resolved",
  "apiVersion": "2026-06-01",
  "occurredAt": "2026-06-01T12:34:56Z",
  "organizationId": "org_…",
  "data": {
    "reportId": "rep_…",
    "partnerInventoryId": "inv_…",
    "partnerHotelId": "EXP-12345",
    "referenceHotelId": "ref_…",
    "resolution": "FIXED",
    "resolvedAt": "2026-06-01T12:34:56Z"
  }
}

Fields

Field	Type	Notes
data.reportId	UUID	The mismatch report that was resolved.
data.partnerInventoryId	UUID | null	The inventory the reported mapping belongs to.
data.partnerHotelId	string | null	Your hotel identifier from the inventory.
data.referenceHotelId	string | null	The reference hotel the mapping was pointing at.
data.resolution	"FIXED" | "REJECTED"	How the report was closed.
data.resolvedAt	ISO timestamp	When the report transitioned to its terminal state.

Example handler (Node)

app.post('/hooks/mapping', async (req, res) => {
  if (!verifyWebhook(req.header('X-Webhook-Signature')!, req.rawBody, SECRET)) {
    return res.status(401).end();
  }
  const payload = JSON.parse(req.rawBody.toString());
  if (payload.type !== 'mapping.error.resolved') return res.status(204).end();

  await ops.closeTicketFor(payload.data.reportId, payload.data.resolution);
  res.status(200).end();
});